Refund & Cancellation Policy

Last updated: 20 August 2026

Bentam Chalk™ (operated by Damiksh Enterprises) makes fresh, small-batch, perishable plant-based drinks with a short 3-day refrigerated shelf life. Because of this, our refund and cancellation terms are built around freshness and food safety.

One-Time (Single Bottle) Orders

• Once a single-bottle order is out for delivery, it cannot be cancelled — the bottle is prepared fresh specifically for that order.
• You may cancel before dispatch by messaging us on WhatsApp; if payment was already captured, we refund the full amount within 5-7 business days.

Subscription Plans (Weekly / 15-Day / Monthly)

• Subscription plans are paid upfront for the full plan (e.g. 7, 15, or 30 days) via Razorpay — the amount is locked and covers all deliveries in that plan.
• You can pause, skip, or cancel remaining undelivered days at any time by messaging us on WhatsApp with your order details.
• For cancellations, we refund the pro-rated amount for any undelivered days remaining in your plan, processed within 5-7 business days to your original payment method.
• Days already delivered are non-refundable, as the product has already been made and delivered fresh to you.

Damaged, Spoiled, or Wrong Item

• If a bottle arrives damaged, spoiled, or is not what you ordered, message us on WhatsApp within 4 hours of delivery with a photo — we will replace it free of charge on the next available delivery, or refund that bottle's cost.
• Because our products are fresh and perishable, we cannot accept claims reported after this window.

How Refunds Are Processed

All payments are processed securely through Razorpay. Approved refunds are issued back to the original payment method (card, UPI, netbanking, or wallet) used at checkout, and typically reflect within 5-7 business days depending on your bank.

Contact Us

For any cancellation or refund request, reach us on WhatsApp at +91 92580 10913 or email bentamchalk@gmail.com.